We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.
We will act in respect of personal data to comply with the six principles of the GDPR, which are:
- lawfulness, fairness and transparency
- purpose limitation
- data minimisation
- storage limitation
- integrity and confidentiality.
You have rights in respect of how your personal data can be processed. These include the right to:
- request of a copy of your personal data
- request that inaccurate data is rectified
- request that your personal data is in certain circumstances erased or restricted
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website. This website also has useful information on your rights and our obligations.
What information we collect about you
We collect information about you when you contact us, submit forms on our website, or book accommodation with us. We also collect information when you voluntarily complete customer surveys or provide us with feedback. Website usage information is collected using cookies (which are explained in more detail below).
How will we use the information about you
We principally collect information about you to process bookings, and respond to your requests for information about our accommodation. In order to process bookings we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.
If you have consented to receive marketing information about our services, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us to let us know.
We will never sell, distribute or lease your personal information to third parties for marketing purposes.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Most web browsers allow some control of most cookies through the browser settings. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We use Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.